Top FAQs View All FAQs

Why are you better than anyone else?

We know our quality is outstanding, we know our values are about people not profits.    

We care:

We care about getting your child dry, not just selling you products.  We are committed to being the toilet training experts and have a large library of help and advice articles, toilet training boot camps and Diane gives seminars regularly at Baby Shows on both day and night time Toilet Training.

Cotton feels better than polyester

Our main product difference is in the feel of our Brolly Sheets.  Of course we can’t show this through our website, but you can check out our hundreds of reviews.  We really believe we are the softest, quietest, comfiest bed pads on the market globally.    Cotton wins over polyester every time.

Ethical Factory

We have a wonderful long-term relationship with our Chinese manufacturing team. James owns a small factory with a strict no child labour policy and he ensures all his staff are paid a good wage. His factory is well ventilated and maintains high ethical standards in everything it does.   Diane regularly travels up to China to meet with James to ensure we keep the same high standards of quality and ethical manufacturing. 

Largest range of bed sizes and colours in the world

We believe we have the largest range of bed sized mattress pads, from cot to king and a huge range of colours and patterns to choose from. We believe we have the biggest size and colour / pattern range in the world.

What size should I buy?

A king single is our most popular size as it fits a toddler bed (just wrap around or use head to toe), a single bed and a king single bed.  Because we have so many sizes, it is easy to choose the one to best fit your bed.

If you have an extra wriggle child, the next size up will give you extra “tuck in”.   

Please note:  Our cot size are for new-borns that are very spilly or suffer from leaky nappies.  Once they start to move in the cot, remove and use as a change mat.  If you have a cot toddler bed, you can buy a single or king single bed size and wrap it around the mattress.  The cot size Brolly Sheet is too small for a toddler / child.

I don’t know where to begin. Which products do you recommend?

Check out our buying guides here or give us a ring, we are happy to have a chat.

Can I change my order after it has been placed?

We start to pack your order as soon as we receive it so we can get it on its way to you asap.   So changes can be a bit tricky. 

Because of this, we recommend you call us immediately upon realising something may be wrong with your order.  We will always do our very best to make sure you get what you need.  Have your order number to hand and give us a call.

Hopefully we can catch it before it leaves our warehouse.

Oops - I put in my address details wrong

We all have days like that ☺ 

We start to pack your order as soon as we receive it so we can get it on its way to you asap.   So changes can be a bit tricky. 

Because of this, we recommend you call us immediately upon realising something may be wrong with your order.  We will always do our very best to make sure you get what you need.  Have your order number to hand and give us a call.

Hopefully we can catch it before it leaves our warehouse.

My order arrived incomplete or damaged

Crikey, that’s a bother. Luckily for us it doesn’t happen very often.   Send us an email and tell us what you ordered and your order number and we‘ll get you sorted asap.

How long will my item(s) take to arrive?

Australia

If you are in a rush, tick our fast delivery and if you are in a main city, you will get your order within 3 – 5 business days.  If you choose the slower delivery option with Australia Post, allow 5 – 10 business days.   

We can deliver to PO Boxes on our slower delivery service only.  More on delivery here

Rest of World

If you are located outside of Australia please select from one of our international sites below.

New Zealand - www.brollysheets.co.nz

United Kingdom - www.brollysheets.co.uk

United States - www.brollysheetsusa.com

My sleeping bag liners don’t seem to be absorbent?

Our sleeping liners are not absorbent, they are waterproof. 

This is because to be absorbent, they would need a thick, absorbent layer like a Brolly Sheet has.  This would make it very hard to wash and dry out again whilst camping.    The quilted version has a little absorbency, but not as much as a Brolly Sheet. 

Our liners are designed for young children that are almost toilet trained and just want some extra piece of mind whilst away at camp or on holiday. 

My doona inner slides around?

Keep in mind that because the inside surface is waterproof, it is slippery.  Many of our customers pin the corners to their doona to hold it in place.  I know, it can be a hassle, but it is easier to unpin 4 (or 6) pins than to wash most doonas. Use nappy pins if you are worried about them coming undone.

If you are changing the protector every night, we recommend that you leave your printed outer cover off the inner and use lay flat on top.  Then you are just changing the protector, not the outer cover.

If you can’t find what you’re looking for in our FAQs, please don’t hesitate to reach out to us.

Visit Us

Brolly Sheets Ltd
PO Box 32-429, Devonport,
Auckland 0744, New Zealand

Physical Address

Brolly Sheets Ltd
6 Devon Lane, Devonport,
Auckland 0624, New Zealand

Returns Address

Seko Global Logistics Australia Pty 
11 Bumborah Point Rd,
Port Botany
NSW 2036,  Australia 
                                                                                               

ABN
68 613 902 829

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