Why won’t my discount code work?
If your promo code won’t apply or you get an error message, check whether the following applies to you:
You’ve already used the code.
Our promo codes can only be used once, so if you’ve ever used the code in the past then it won’t work again.
The items aren’t eligible.
Discount codes cannot be used in in conjunction with an online sale, promotion or offer, sale or clearance products.
The code has been entered incorrectly.
Whoops! The codes are case sensitive so enter it exactly as it is written and try again.
The code has expired.
Some of the codes run for a limited time or expire after a set period.
If you have checked all of the above and are still having issues with the code, please send us a screenshot of your shopping cart that shows the promo code and all items in your bag. Please use the 'Contact Us' button below (firstname.lastname@example.org) to report the issue and attach the screenshot to your enquiry or email.
Can I use a coupon or promotional code during a sale?
Coupon or Promotional codes and other discounts cannot be used in conjunction with an online sale. Only one Coupon or Promotional code can be used per order.
For Gift with Purchase Promotions: Free gift cannot be received in conjunction with any coupon discounts. One gift per order. Gift threshold does not include freight costs. Whilst stocks last.
For Spend and Save Promotions: $100 or $200 order threshold does not include freight costs. Cannot be used in conjunction with any other offer.
Why won’t the advertised promotional pricing show up?
If you’re using a coupon code, this discounted pricing will only appear when you’re at the cart, not when you’ve added a product(s)
Once a sale has finished, can I change my order?
Orders placed during a sale cannot be added to or amended to once the sale is complete.
Bulk Buy / Multi Buy
Discount codes apply to any full priced item only and cannot be used in conjunction with bulk or multi buy items.
Discontinued Stock/Clearance Items
Our usual returns policy does not apply to Discontinued or Clearance Items, so please check all details carefully before ordering. Discontinued or clearance items cannot be returned for refund or exchanged for other products however if your items are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.